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<p style="font-weight:bold; display: inline; line-height:150%; font-size: 115%;">P.O. BOX 6015 <br />COLUMBIA, MO 65205</p></div>
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<p style="font-size: 150%; font-weight: bold;">FOR IMMEDIATE RELEASE</p>
<p style="font-size: 120%; margin-top: -5px; font-weight:bold;">October 29, 2021</p>
<p style="float:right; font-weight:bold; margin-bottom: 25px; font-size: 100%; text-align:right;">CONTACT: Matt Nestor
<br />Information Specialist
<br />Utilities
<br />City of Columbia
<br />573.874.7307
<br />Matthew.Nestor@CoMo.gov</p>
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<div style="font-size: 110%; line-height:150%;"><h1 style="clear:both; margin-top: 75px; margin-bottom: 10px; font-weight: bold; font-size: 130%;">Update: Utility online billing portal update delayed</h1>
<div class="content"><span style="padding-left: 50px;">(COLUMBIA, MO)</span> - <p style="display:inline;"><em><span style="font-weight: 400;">Due to unforeseen circumstances, City of Columbia Utility Customer Service is delaying the launch of the new MyUtilityBill.CoMo.gov online billing portal, which was scheduled to go live Oct 29.</span></em></p>
<p><em><span style="font-weight: 400;">A new date will be announced when the system is ready to be introduced. Utility Customer Service will notify customers at that time.</span></em></p>
<p><em><span style="font-weight: 400;">We apologize for any inconvenience.</span></em></p>
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<p><strong>Original Press Release</strong></p>
City of Columbia Utility Customer Service’s online billing portal will have a new look beginning Oct. 29, 2021. <br /><br />Along with the updated layout, <a href="https://myutilitybill.como.gov/">MyUtilityBill.CoMo.gov</a> will include an interactive dashboard that creates a comprehensive customer experience. My Utility Bill will promote energy efficiency by allowing customers to set energy goals and track their progress.<br /><br />New customers will have to create a login to enter the new platform. Existing My Utility Bill customers will receive an email with their username and a link to reset their password.<br /><br />As part of the update, <a href="https://myutilitybill.como.gov/">MyUtilityBill.CoMo.gov</a> will be temporarily taken offline at 6 p.m. Oct. 29. The website will be back online as quickly as possible. Utility Customer Service appreciates everyone’s patience during the reboot.<br /><br />Included among the features of our updated customer se
rvice portal are:<br /><br />
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<li><strong>Billing and payment management:</strong> Customers will be able to view ebill and payment history. The updated portal gives customers the chance to see current service charges, to view payment arrangements and to set up automatic bill pay. Customers with multiple customer numbers can view all accounts using only one sign in.</li>
<li><strong>Detailed usage charts:</strong> The updated portal provides visualization tools that allow customers to track energy usage. These tools enable customers to see how their usage changes over time and how weather, occupancy and appliance use affect their usage patterns for every billing cycle.</li>
<li><strong>Account Management:</strong> Registered customers can customize their profile by providing information on their house or business, such as size and age of the building. The system will set markers to help customers monitor events that might change a usage pattern.</li>
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<em>Columbia is the best place for everyone to live, work, learn and play.</em></p>
<p>City of Columbia Mission<br>
<em>To serve the public equitably through democratic, transparent and efficient government.</em></p>
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<p style="text-align:center;">-30-</p>
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